Customer service

Due to the current COVID situation we have delays in our productions, so if when placing the order it says that you HAVE JUST RESERVED THIS ITEM, it means that it is in production. You can check its status by writing an email to orders@pasionmorena.com and we will indicate an approximate date, since with the current situation it is impossible to indicate an exact date.

You have to write an email to orders@pasionmorea.com indicating the order number and the reason for your change, you will have to prepare the item in its original packaging for the agency to pick up the item at the same time as it will deliver the new one.

You have to send an email to orders@pasionmorena.com indicating the reason for the return and send it with its packaging and in perfect condition to the address that we will send you by email. The return is the responsibility of the customer, the refund of the order will be made at the time the item is received and it is verified that it is in perfect condition.

You must send an email to orders@pasionmorena.com counting the defect that you have found and if possible an image, we will send you the change of item at no cost and we will collect the defective item, which you must have prepared in its original packaging.

When placing your order, a telephone number and an email are requested, where all the steps through which your order passes will be sent. When placing the order, an order confirmation is sent by email, if it does not reach your email, look in the Spam folder. When the order has left our warehouse, the ASM agency will send you a message indicating that your order will be delivered shortly.

Shipping costs are free for orders over € 80.

If your order has been made before 12:00 hours, cash on delivery will take between 24 or 48 hours that same day, if it has been made after 12:00 hours it will take 24 or 48 hours the next day.

If the order has been made, payment by card will leave our warehouses the day after placing the order and it will take 24 or 48 hours to reach its destination.

If the order has been made, payment by PayPal will leave our warehouses the day after placing the order and it will take 24 or 48 hours to reach its destination.

If the order is made by bank transfer, the order will leave our warehouses the day after the transfer has been made and it will take 24 or 48 hours to reach its destination.

In any of the cases, you can contact us via email orders@pasionmorena.com or WhatsApp 925095330

You can write an email to orders@pasionmorena.com or via WhatsApp at 925095330.

Through the web www.pasiomorena.com it is very easy and you just have to follow the steps:

Click on the item you want to purchase and click on the size, then on the ADD TO CART button, and you already have your item in the shopping cart, if you want to continue shopping you can add more items in the same way or if you Otherwise you want to make the payment, at the top right you get the symbol of the shopping cart, click on it and your item will appear indicating the price plus the shipping, at the bottom you can finish your purchase if you are already a customer you can access with your email and password and if you are not you will have to put all your data some of them are important for shipping please fill in all the fields correctly, then below you indicate the payment method with which you want to make your purchase, choose your form of payment and you will have made the order. You will receive an email with the order confirmation.